Hotel English: Communicating with the international traveller

This material is designed for hotel personnel in work or training who deal with Englishspeaking guests of different nationalities and who already have a knowledge of English but need to familiarize themselves with the language and phraseology of the profession. More specifically it is for those who need to understand customers’ questions and statements, to reply to them appropriately, to supply information from tabulated data and to produce statements and questions of their own. The chapters are presented situationally and consist of authentic dialogues and information for reference and exploitation, offering maximum exposure to context rather than rigid sets of artificial language exercises. It is for this reason that the recorded material is so vital. Hotels and travel agencies in England and Finland have been chosen to provide a fairly flexible international setting.