Communication is a make-or-break skill for leaders and managers in every industry and workplace. Mastering Communication at Work delivers the skills you need to build your confidence, motivate your people, and, ultimately, enact measurable change throughout your organization. Even people who seem to have a natural gift for leadership must practice the nuances of how they communicate every day. With the help of this book, anyone can learn the craft of powerful communication, and top performers can continuously hone their technique.
Providing expert insight into the subtleties of communication that affect the behavior of others, Mastering Communication at Work is designed to help you practice and test your new skills so you can quantify your progress. In no time, you will learn how to:
Whatever your level of leadership or management, Becker and Wortmann teach essential communication skills—from creating a connection the moment you meet someone to effectively dealing with crisis situations requiring immediate action.
If you want your voice heard in every meeting, if you want others to share your vision, if you want your team to deliver results—you must become a master communicator. This book will put you on that path.