The human mind is a dark, bottomless pit, and sometimes it works in strange and frightening ways. That sound in the night . . . is it a door banging in the wind, or a murdered man knocking inside his coffin? The face in the mirror . . . is it yours, or the face of someone standing behind you, who is never there when you turn round?
ISO 9001:2008 for Small Businesses, Fourth Edition: With free customisable Quality Management System files!
Small businesses face many challenges today, including the increasing demand by larger companies for ISO compliance. Compliance is a challenging task for any organisation and can often be time consuming and costly, particularly for small business who are unlikely to have quality assurance experts on the payroll.
This report is about how to improve quality in health care – a vital objective for health systems everywhere. Quality in health care is multifaceted and has various perspectives. Every patient has a right to receive timely, safe and effective care. Patients also have a right to be informed about the care process and about its risk and benefits. Those who fund and manage health care have a duty to ensure that scarce health care resources are used judiciously and wisely for the greatest public good.
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Get past the hype to discover what quality management programs really work Quality Management Demystified provides the basic terms, concepts, and tools for defining, measuring, and managing quality, from the earliest efforts at quality assurance and quality control, through Total Quality Management, to the rise and possible fall of Six Sigma.
