Today's economy is fueled by knowledge. Every leader knows this to be true, yet few have systematic methods for converting organizational knowledge into economic value. This book argues that communities of practice--groups of individuals formed around common interests and expertise--provide the ideal vehicle for driving knowledge-management strategies and building lasting competitive advantage.

English For Customer Care-The Ideal Quick Course for Customer Care-(Express)-2007

English for Customer Care is an ideal short course for those who need to communicate with customers effectively and politely in English, over the phone, in person, or in writing.

 

http://englishtips.org/1150853473-english-for-customer-care-book-audio.html

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In the first part of this inspirational CD, Louise explains how we create our experiences as a result of our accepted thinking patterns, and how we can switch them to ones of love and success. In the second part, Louise presents a healing imagery visualization full of positive statements about who we are and what we can be. Soothing and peaceful, this deeply relaxing meditation gently calms every part of our bodies and is ideal for those who are having difficulty falling asleep.

Reuploaded Thanks to Andie42

Log In Starter (SB + WB + 2CDs)

Log in is a four-level course for students aged 12 to 15.It has been specially designed for teenage students of English with 2–4 contact hours a week. It offers two starting levels, which makes it ideal for true and false beginners.

 

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Peter D’Epiro makes this handy overview of human history both fun and thought-provoking with his survey of the major “firsts”—inventions, discoveries, political and military upheavals, artistic and scientific breakthroughs, religious controversies, and catastrophic events—of the last two thousand years. In the form of 150 brief, witty, erudite, and information-packed essays, The Book of Firsts is ideal for anyone interested in an enjoyable way to acquire a deeper understanding of history and the fascinating personalities who forged it.