OCR Customer Service NVQ Level 2

Written to the latest QCF standards by experienced external verifiers and covering the core units, the book includes plenty of Case Studies describing real-world Customer Service examples, Development Activities and Knowledge Tests. These will help students to progress in their knowledge and understanding so they can attain the best possible grades in the shortest possible time.

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The Business Plan Workbook: The Definitive Guide to Researching, Writing Up and Presenting a Winning Plan

The Business Plan Workbook has established itself as the essential guide to all aspects of business planning for entrepreneurs, senior executives and students alike. Based on methodology developed at Cranfield School of Management and using successful real-life business plans, The Business Plan Workbook brings together the process and procedures required to produce that persuasive plan. The case examples have been fully updated and include a cross section of businesses at various stages in their development, making the book invaluable reading for anyone in business - whatever their background.

Ecological Economics: Principles and Applications

 The book defines a revolutionary "transdiscipline" that incorporates insights from the biological, physical, and social sciences, and it offers a pedagogically complete examination of this exciting new field. It provides students with a foundation in traditional neoclassical economic thought, but places that foundation within a new interdisciplinary framework that embraces the linkages among economic growth, environmental degradation, and social inequity. Introducing the three core issues that are the focus of the new transdiscipline -- scale, distribution, and efficiency --

Directed primarily toward undergraduate finance students, this text also provides practical content to current and aspiring industry professionals. 
Based on Hull's Options, Futures and Other Derivatives, Fundamentals of Futures and Options Markets presents an accessible overview of the topic without the use of calculus. Packed with numerical examples and accounts of real-life situations, this text effectively guides readers through the material while helping them prepare for the working world.

Rising to the Top: How to Climb the Corporate Ladder If you want to rise to the top of any organization you must learn the skills necessary to be recognized as a top performer. The key isn't just to work hard; you have to be noticed. This program will teach you what you need to know to stand out from the crowd by changing the way you communicate and providing you with a more powerful presence. But to receive attention, authority, and respect in organizations, you must manage your own career. This fast-paced and entertaining program will help you develop a strategy to "mind your own business" and succeed. Get credit for your ideas, shine in meetings, and still remain a team player.