Information about customer service hits and misses is now more accessible to healthcare consumers. Outstanding healthcare organizations set the bar at a high level for both clinical and service excellence. Customers who are armed with information and aware of their options are choosing prers they believe are ready, willing, and able to pre the superior experience they expect.
"Show me a strong leader and I'll show you an effective communicator. In complex organizations the art of communications is of paramount importance for the individual in the organization and the organization's overall success. There never seems to be enough of the right kind of communication. This book offers a great deal to the person willing to listen, which is indeed one of the most important attributes of a good communicator."
Why do requirements matter? Experience has shown that insufficient attention is paid to requirements. The price paid for this lack of focus and applied practices is systems that don't meet customer needs; take longer to develop than planned; and cost more than customers are willing to pay.
Are we ready to change? Are you willing to spend some time and effort involved in practical exercises to experience how better requirements should evolve? If yes, commit to digesting the counsel of two experienced practitioners and to changing current practices to ones that will produce better results...
