Conflict 101: A Manager's Guide to Resolving Problems So Everyone Can Get Back to Work
Published: 2011
Pages: 272
We all know conflict is unavoidable, especially in the workplace. Whether it's a fight over resources, a disagreement about how to get things done, or an argument stemming from perceived differences in identities or values, it's a manager's role to navigate relationships, and build compromises and collaborations. "Conflict 101" gives readers the tools they need to ensure not only that employees get back on track, but that disagreements breed positive results. Readers will learn how to: build trust; harness negative emotions; encourage apologies and forgiveness; use a solution-seeking approach; and, say what needs to be said.
Jonathan is the orphan son of a hero soldier and a veteran of secret operations in South Armagh. Disenchanted by the army and his marriage, he works for the Palace Hotel, Zurich. There he meets Richard Roper, an illegal arms trader. He must bring Roper to book.
The Entrepreneur: Twenty-one Golden Rules for the Global Business Manager
A lively and practical guide for budding and blooming entrepreneurs. So you want to be a successful entrepreneur? Fed up with taking orders from above? Want to be your own boss, make your own decisions, and go head-to-head with the big boys in the business world?
What does a manager really do? What is a manager supposed to do? What is the difference between a manager and a leader? This book outlines the challenging role of the manager. The main topics such as planning, organizing, leading and controlling are covered, as well as issues such as competitive advantage, team structure, motivating, trust and flowcharting. Management can be different in the not-for-profit area, therefore each section concludes with a comment about this sector. This book includes a case woven through the chapters and questions at the end of each section.
Self Leadership and the One Minute Manager: Increasing Effectiveness Through Situational Self Leadership
Ken Blanchard's phenomenal bestselling classic The One Minute Manager explores the skills needed to become an effective self leader. Now, Self Leadership and the One Minute Manager clearly and thoroughly reveals how power, freedom, and autonomy come from having the right mind-set and the skills needed to take personal responsibility for success.
