Getting Past No: Negotiating with Difficult People (audiobook, MP3)
By William Ury. Everyone knows that it is the give-and-take of negotiation that enables decisions to be made, problems to be solved, needs to be satisfied - in our professional as well as our personal lives. But where does that leave you when you confront someone who has no intention of negotiating fairly or in good faith? How can you find common ground when your opponent - an angry boss, an unreasonable client, a deceitful colleague, an insecure business partner, a stubborn spouse - refuses to give an inch? How, in short, can you get to "yes" when someone else says "no"?
Like handshakes, house pets, or raw carrots, many things are preferable when not slippery. Unfortunately, in this miserable volume, I am afraid that Violet, Klaus, and Sunny Baudelaire run into more than their fair share of slipperiness during their harrowing journey up -- and down -- a range of strange and distressing mountains.
In order to spare you any further repulsion, it would be best not to mention any of the unpleasant details of this story, particularly a secret message, a toboggan, a deceitful trap, a swarm of snow gnats, a scheming villain, a troupe of organized youngsters, a covered casserole dish, and a surprising survivor of a terrible fire....
