Achieving Service Excellence, Second Edition

Information about customer service hits and misses is now more accessible to healthcare consumers. Outstanding healthcare organizations set the bar at a high level for both clinical and service excellence. Customers who are armed with information and aware of their options are choosing prers they believe are ready, willing, and able to pre the superior experience they expect. 

Dwell - July/August 2010

Dwell is the unique modern architecture and design magazine for people who believe that good design is an integral part of real life.

Body+Soul - June 2010

At Body+Soul, we believe that possibilities always outdistance limitations. We know that "yes" is more powerful than "no" and that cultivating your soul is as important as caring for your body. We believe anyone can create a life of beauty, deep satisfaction, and radiant good health...

Dwell - 100 Houses We Love (2010)

Dwell is the unique modern architecture and design magazine for people who believe that good design is an integral part of real life.

Body+Soul - May 2010

At Body+Soul, we believe that possibilities always outdistance limitations. We know that "yes" is more powerful than "no" and that cultivating your soul is as important as caring for your body. We believe anyone can create a life of beauty, deep satisfaction, and radiant good health...