Organization Behaviour: Test and Cases Including Internet Exercises and Skill Tests

Organization Behaviour-Text and Cases including Internet Exercise provides the most contemporary topics and examples and is comprehensive in its presentation of research and practical advice for managers. This book opens with the appropriate background on current practices of people and organization behaviour and then flows from micro and macro concepts like 'e' organization, virtual team, empowerment, emerging issues, indigenisation of western management, Potential Performance Programming and Developmental thinking.

The Nonprofit Marketing Guide: High-Impact, Low-Cost Ways to Build Support for Your Good Cause

A nonprofit's real-world survival guide and nitty-gritty how-to handbook This down-to-earth book shows how to hack through the bewildering jungle of marketing options and miles-long to-do lists to clear a marketing path that's right for your organization, no matter how understaffed or underfunded.

E-Entrepreneurship and ICT Ventures: Strategy, Organization and Technology

E-Entrepreneurship and ICT ventures: Strategy, Organization and Technology pres a unique and quintessential overview of the current state of conceptual and empirical research at the interface of e-business and entrepreneurship research.

Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization

"Filled with treasure and big ideas, this book will help you become exceptional." - SETH GODIN
In a tight market, your most powerful growth engine and your best protection from competitive inroads is this: put every thing you can into cultivating true customer loyalty. Loyal customers are less sensitive to price competition, more forgiving of small glitches, and, ultimately, become "walking billboards" who will happily promote your brand.

Make It Work: Navigate Your Career Without Leaving Your Organization

For the stressed, dissatsified, and disillusioned everywhere, MAKE IT WORK brings to life the two essentials needed to transform what we love into a career filled with enthusiasm and passion: a deep awareness of our core motivators and a new set of skills with which to navigate whatever political, social, and cultural environment we happen to work in.