Whether you’re looking for a new job, leaving an old one, cold calling a new account, laying off a subordinate, confronting a back-stabber, dealing with sexual harassment, returning food in a restaurant, or calming an irate client, "Lifescripts tells you exactly how to do it and what to say. Each of the dialogs provides you with an ice-breaker opener and a flow-chart of rejoinders to give to any potential response, positive or negative. Pointers on proper attitude, timing, preparation, and more are included.