This book will show you how to make any hospitality or tourism related business more efficient and competitive by using knowledge management concepts and techniques. It provides an essential introduction to the concept of knowledge management plus fascinating case studies, strategic advice, and structural recommendations for its implementation. You'll learn to use knowledge management to avoid the duplication of research, reducing the cost of product research and development and increasing the effectiveness of your overall operation.
Over 40 & You're Hired!: Secrets to Landing a Great Job
Finally a book that recognizes the difference between a first-time job seeker and a seasoned professional! I just read this book over the holidays, and it has changed my whole approach... I've re-written (and re-thought) everything, from my resume & cover letter to the way I am conducting my search. This book just oozes credibility and effectiveness...I cannot recommend it highly enough.
Working Relationships: Using Emotional Intelligence to Enhance Your Effectiveness with OthersSometimes a worker seems to be the best - he has all the ideas, all the cleverness, all the innovation - yet he doesn't flourish - while another, who doesn't have his gifts, flourishes just fine. Why is this? "Working Relationships: Using Emotional Intelligence To Enhance Your Effectiveness With Others"is an examination of how raw brainpower isn't enough to get along in today's corporate world, that one must understand the emotions of others, and to be empathetic to be a successful employee.
Teacher effectiveness and equity In k-12 classrooms
This second biennial report of the National Comprehensive Center for Teacher Quality calls on education stakeholders to create systemic approaches to recruiting, supporting, and evaluating teachers to ensure that all students have access to highly effective teachers. The report synthesizes current research on teacher effectiveness and equitable distribution of K–12 teachers in light of increasing federal policy interest in the issue.
This short course is for learners who need to improve their ability to communicate when socialising, telephoning, presenting, taking part in meetings and negotiating. The course aims to build confidence and fluency by encouraging students to analyse tasks and take part in practice activities.
This second edition has been redesigned and now includes a page of self-study tasks for each of the 15 units.
