by Ian Gordon ... The book is divided into 2 parts. Part One - Personal Letters: Chapter I - Types of Letters, Chapter II - The layout of Personal letters, Chapter III - The Body of Personal Letters, Chapter IV - The Subject matter of Personal letters and Chapter Five - Some Examples of Personal letters, while Part Two deals with formal letters: Chapter VI - The layout of Formal letters, Chapter VII - Formal Invitations and Inquiries, Chapter VIII - Letters of Complaint and Answers to Them, Chapter IX - Letters of Application for jobs, Chapter X - Letters to the Press, Chapter XI - Some examples of Formal Letters, Chapter XII - Revision of Grammatical Points Important in Letter-Writing + Appendix