Contents 1. Introduction: Why Coaching? 2. What Is Business Coaching? 3. Coaching Is Not Training, Mentoring or Counselling 4. Different Types of Coaching 5. The External Coach or Coaching Consultant 6. The Manager as Coach 7. Coaching and Leadership 8. Key Coaching Skills 9. The GROW Coaching Model 10. Formal and Informal Coaching 11. How Coaching Creates Creative Flow 12. The Business Impact of Coaching 13. Why Coaching Matters to Creative Companies 14. Recommended Coaching Books