Learn Configuration and CMDB management the right way with this unique, thoroughly modern guide to today's Configuration Management challenges and opportunities. Written by an in-the-trenches practitioner, this book goes beyond concepts and definitions to challenge prevalent thinking about the field and provide a step-by-step guide to implementing a successful CMDB strategy. Discover how to move beyond mainstream analysis, why qualitative data should be your focus, and more insights and techniques that will help you develop a customer-centric mindset without sacrificing your company's bottom line. You have more information at hand about your Configuration and its business environment than ever before. But are you using it to "out-think" your rivals? If not, you may be missing out on a potent competitive tool.